Refund Policy
At My Vital, we are committed to providing high-quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within a specified period of time (typically within 5-10 business days).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@myvital.co.uk.
Sale items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at info@myvital.co.uk and we’ll guide you through the process.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our refund policy, feel free to contact us at info@myvital.co.uk.